We are looking for an experienced and detail-oriented iVector Systems & Content Coordinator to play a key role in managing and optimizing our iVector travel booking system. In this dynamic position, you will be responsible for maintaining system integrity, resolving booking errors, and ensuring that all travel-related content is accurate, consistent, and aligned with our brand. This role requires strong analytical skills and an understanding of travel technology. You will collaborate across teams to support seamless operations and deliver a high-quality booking experience for both internal stakeholders and customers.

Operations

• Queue management of failed booking elements.
• Quality Control of existing bookings placed by agents.
• Resolve system errors and booking discrepancies.

System Maintenance

• Maintain and update hotel and property listings across multiple suppliers (including correct brand and facility attributes).
• Implement geographical updates for new destinations and regions – following the process for mapping/importing/duplication of new hotels and other services such as transfers.
• Update and maintain a centralized content database of imagery & written content (including the use of AI to support this task) for hotels and other travel-related products.
• Ensure accuracy, consistency, and brand alignment across all content.
• Collaborate with product/contract managers and marketing team to enhance content presentation.
• Maintain and update system documentation, including configuration changes and troubleshooting guidelines.
• Manage and maintain the iVector travel booking system, ensuring seamless operation for departments across the business.

The ideal candidate for this role would be someone who has the flexibility to adapt to an ever-changing and often unpredictable environment and has impeccable organisational and administrative skills. You must also have

• Ability to prioritise tasks and work under pressure.
• Extensive experience working with iVector or a similar travel booking system.
• Strong knowledge of travel booking processes
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent communication skills
• Experience in the travel industry, particularly in operations or sales.
• Proficiency in CMS platforms and Excel.
• A genuine can-do attitude, enthusiasm, open-mindedness, integrity, and sense of humour

Ocean Holidays was founded in 2004 by two sets of brothers: Daniel and David Ox and George and Harry Hastings, who are still very much active in the business today.

They set out selling holidays with no website, just a handful of staff and Teletext as their only form of marketing. From these humble beginnings, Ocean Holidays was created, and the company now consists of three unique and distinct travel brands.

Ocean Florida, the largest direct to consumer Florida specialist of its kind in Europe; personalised travel management company, Winged Boots which leads in luxury leisure followed by business travel; and Ocean Beds, the largest worldwide provider of Florida vacation home rentals to the global travel trade.

With Headquarters in Romford, and another in Davenport, Florida. Ocean Holidays continues to innovate and evolve within the travel industry.

In January 2023 Ocean Holidays were awarded the inaugural Employer of the Year award at the Travel Weekly Globes, followed by the Travel for All Award in January 2024, for its industry-leading accessibility programme.

As one of the UK’s fastest-growing travel companies, Ocean Holidays continue to provide an environment where its people can thrive, and where growth and great culture go hand-in-hand.

There are many benefits that you can expect in return for your dedication and your commitment to making our customer’s dreams come true:

• Discounted personal travel and a dedicated staff travel agent that will organise your holiday.
• Private Health Care after probation passed -WPA - discounted gym membership at Nuffield Fitness & Wellbeing Gyms and Fitness First, Spabreaks.com and Yourgolftravel etc.
• Profit Related Pay
• Flexible/remote/hybrid working to promote our culture of supporting work/life balance.
• An Employee Assistance Programme which provides confidential information, advice, and support 24 hours a day. This includes advice on health, relationships, money, career, retirement, and many other areas of support.
• Access to free professional financial advice
• Enhanced family-friendly policies
• One Ocean Forum – a group of employees representing the interests of all employees.
• Long service awards
• Honest, transparent, and two-way communication via regular newsletters and regular virtual and in-person Town Halls
• Cost of test and contribution towards glasses
• Life Insurance
• Additional holiday days based on length of service
• Christmas saving scheme.
• Day off on your birthday
• 2 x ‘Do the Right Thing’ days (dedicated charity days)
• Reward Gateway Employee discount platform that gives easy access to savings at hundreds of retailers
• Cycle to work scheme.
• Smart Tech after probation